Manage
Hands-free online community management.
What is Manage
Our team of community managers are there for you to help moderate, monitor, and manage your community so you have the freedom to engage how you want.
What we handle for you
Run events and contests
A valuable and fun way for your members to engage with your products or services.
Welcome and guide new members
Help members feel like they belong and set them up for success as quickly as possible.
Moderation and conflict resolution
Properly addressing issues via forum moderation can avoid larger fallouts and ultimately help with the culture.
Ease transition after an upgrade
Along with being active in feedback threads, we create guides and videos on new features.
Address bugs and suggestions
Documenting bug reports, routine fixes, and frequent communication with the community.
Improve community culture
Routine check-ins and quarterly webinars can help show members that their voice matters.
Meet your community managers
Our team brings decades of combined experience in community moderation and management. They know how to build culture, resolve conflict, and keep members engaged.
Alex James
10 years of community management
A talent for seeing what's working, what's broken, and what's missing — and translating that into clear, actionable plans.
Ian Hitt
8 years of community management
Deep understanding of community dynamics and how to align management efforts with business goals.
Will Leffert
15 years of community management
Extensive background in building and nurturing online communities across a wide range of platforms.
Platforms we work with
Social Media
- Facebook
Facebook
Groups, pages, and ad communities for broad demographic reach.
- Instagram
Instagram
Visual storytelling, Reels, and community engagement through DMs and comments.
- X
X
Real-time conversation, brand voice, and community discourse.
- Bluesky
Bluesky
Decentralized social networking for forward-thinking communities.
- Threads
Threads
Text-based conversation tied to your Instagram audience.
- TikTok
TikTok
Short-form video content and community building with younger demographics.
- Mastodon
Mastodon
Open-source, federated social networking for privacy-focused communities.
- Snapchat
Snapchat
Ephemeral content and Stories for reaching younger audiences.
- Pinterest
Pinterest
Visual discovery and inspiration boards for lifestyle and creative brands.
Messaging & Chat
- Discord
Discord
Voice, video, and text chat ideal for gaming, tech, and creative communities.
- Slack
Slack
Structured channels and real-time collaboration for SaaS and developer communities.
- Microsoft Teams
Microsoft Teams
Enterprise collaboration and internal community channels for organizations.
- Telegram
Telegram
Group chats and channels with strong privacy features and bot support.
- WhatsApp
WhatsApp
Direct and group messaging for personal, localized community engagement.
Forums & Communities
- Forums
Forums
XenForo, Discourse, and other forum platforms for deep, threaded discussion.
- Reddit
Reddit
Subreddit management for educational content and genuine brand engagement.
- Discourse
Discourse
Modern open-source forum software for structured community discussion.
- WordPress
WordPress
Blog comments, BuddyPress, and membership-based community features.
Content & Video
- YouTube
YouTube
Video content, community tab, comments, and membership engagement.
- Twitch
Twitch
Live streaming and interactive audiences for gaming and entertainment brands.
- Patreon
Patreon
Membership and subscription community management for creators.
RealmsRealms
Creator-owned membership and monetization platform with subscriptions, podcasts, and digital downloads.
- Zoom
Zoom
Virtual events, webinars, and live Q&A sessions for community engagement.
- Medium
Medium
Long-form content publishing and community thought leadership.
- Substack
Substack
Newsletter-driven communities with built-in subscriber engagement.
Professional
- LinkedIn
LinkedIn
B2B networking, groups, and thought leadership for professional communities.
- GitHub
GitHub
Open-source project communities, discussions, and developer engagement.
Service packages
Community Starter
$1,500
For startups and early-stage companies
- 1-2 platforms managed
- 15 hours of community management
- Community setup and moderation guidelines
- Basic automation and bot configuration
- Monthly analytics and growth reporting
- Bi-weekly strategy calls (30 min each)
- Member onboarding and engagement programs
Community Growth
$3,500
For established businesses with growing communities
- 2-3 platforms managed
- 30 hours of dedicated community management
- Advanced moderation with custom automation
- Monthly community events and campaigns
- Ambassador program development and management
- Weekly strategy sessions (45 min each)
- Cross-platform content distribution
- Integration with customer success and support teams
Community Enterprise
Custom
For large corporations with complex community needs
- 4+ platforms managed
- In-person events coordination
- Dedicated community team (45+ hours monthly)
- Multi-platform community strategy and execution
- Advanced moderation and crisis management
- Advanced analytics and business impact reporting
- Bi-weekly executive strategy sessions and briefings
- Comprehensive influencer and partnership management
- Custom integrations with existing business systems
- Priority support and response times
Our process
How we work
Discover
Discover
We learn about you, your goals, and how best our team can assist
Strategize
Strategize
We craft a plan with key deliverables, strategies, and paths for progress
Organize
Organize
Detailed planning and milestones, with a dedicated project manager
Build
Build
Designing, developing, and creating the strategy into a product
Refine
Refine
Performance, auditing, security, compliance
Launch
Launch
Shipping the build and the final product out to the audience
Monitor
Monitor
Tracking and evaluating KPIs post-launch
Adapt
Adapt
Adjusting and iterating based on results for continual progress