Skip to main content
Back to all principles
02

Experience

Intentional design that makes participation effortless — intuitive interfaces, consistent branding, and user flows people actually enjoy.

Key ideas for crafting the ideal experience

Strategy

Content strategy and user flow

Understanding what your users want and how they should get there is important for any product or community. Map out the key journeys and remove unnecessary friction.

Branding

Brand guidelines for consistency

Branding is more than a logo. Your brand communicates ideals, tone, and more with a unified look throughout your products and community touchpoints.

Design

User experience and interface design

When most people think of website design, they're thinking of UI design. Create both a beautiful visual design and a meaningful user journey using content strategy, UX foundation, and rationale.

Strategy

Wireframing and prototyping

A great design starts with an idea. A wireframe or prototype takes the idea and creates a foundation and rationale for the overall interactive experience before committing to code.

Design

Iconography and illustration

Communicate visually. Much like the signs of old, the right symbol can tell your users exactly what they need — reducing cognitive load and reinforcing your brand.

Branding

Custom platform elements

Every platform has its own characteristics like themes, add-ons, screen overlays, and emotes. Customize them to communicate your brand and enhance the experience.

Design

Responsive and mobile-first design

Your community members are accessing your platform from every device. Design for the smallest screen first and scale up to ensure a consistent experience everywhere.

Strategy

Information architecture

How content is organized determines how easily members find what they need. Establish clear navigation patterns, categories, and content hierarchies from the start.

Branding

Design system and component library

Build a cohesive set of reusable design patterns that ensure consistency across features, speed up development, and make the experience feel polished and intentional.

Designing the ideal community experience

A great community experience balances visual appeal with intuitive navigation, ensuring members can easily find and engage with the content they care about.

1

Intuitive interface

Create a simple and performant design centered around usability and engagement.

2

Content discoverability

Help users find relevant content through smart filtering, feeds, and navigation patterns.

3

Brand expression

Customize visual elements to communicate your brand and enhance the overall experience.

Community experience design