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Moderation & reputation

Better monitor toxic content: Set your community up for long-term success with built-in moderation tools that help prevent toxicity from day one.

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Train admins & moderators

Teach community leaders effective strategies for managing discussions, resolving conflicts, and ensuring that community guidelines are upheld. Leaders equipped with the right tools and knowledge can drive community growth and create a healthy user ecosystem.

  • Monthly meetings. We regularly meet with your team to discuss initiatives and how to meet your goals.
  • Best practices. Applying our 15+ years of community experience to show your team how to manage spam, bots, content, and more.
Build trust between the managers and community

Better monitor toxic content

Maintain a healthy and thriving community by implementing tools from the start to moderate content and prevent toxicity from being spread.

  • Mitigating spam. Flag spam or blacklisted users so that moderators can then block them from entry to the community.
  • Your moderation team. Have a dedicated moderation to monitor all community content and report content that doesn't meet guidelines.
Thoughtful communication is key for a positive community culture

Communicate guidelines & rules

We use our community experience to create rules that are fair, clear, and conducive to a positive environment, anticipating potential issues and addressing them before they happen.

  • Clear communication. Reduce misunderstandings by ensuring your guidelines are comprehensive and not overly complicated or intimidating.
  • Future-proofing. Create guidelines that are not only effective today but also adaptable to future changes in your community.
Consistent rules that everyone can follow

Incentivize positive activity

Increase engagement, find long-term members, improve user retention, and encourage more positive activity to maintain your community's growth and happiness.

  • Premium swag. Everybody enjoys getting things, whether it's a simple package in the mail or a new profile feature.
  • Host events. Give users the chance to feel like they're part of the community's development and have bonds with other users.
The secret sauce to growing & maintaining a community

Our process

A holistic approach for success

Discover

We learn about you, your goals, and how best our team can assist

Strategize

We craft a plan with key deliverables, strategies, and paths for progress

Organize

Detailed planning and milestones, with a dedicated project manager

Build

Designing, developing, and creating the strategy into a product

Refine

Performance, auditing, security, compliance

Launch

Shipping the build and the final product out to the audience

Monitor

Tracking and evaluating KPIs post-launch

Adapt

Adjusting and iterating based on results for continual progress

What are people saying about us?

Jonas Stenqvist
Jonas Stenqvist

Head of Web Services, Paradox

Frank Galli
Frank Galli

Owner, Sniper's Hide

MJ Shoer
MJ Shoer

Chief Community Officer, GTIA

Brian Haner Jr.
Brian Haner Jr.

Guitarist, Avenged Sevenfold

Moira Zellner, PhD
Moira Zellner, PhD

Director of Fora, NE University

Zed Spencer-Milnes
Zed Spencer-Milnes

Digital Tree Media

Jason Marlin
Jason Marlin

director of technology, ars technica

Margaret Wajeri
Margaret Wajeri

Product Owner, Paradox

Ahoura Zandiatashbar
Ahoura Zandiatashbar

Assistant Professor, UIUC

Brandon Miniman
Brandon Miniman

COO, XDA Developers

Arnold Kim
Arnold Kim

Founder and Editor, MacRumors

Dr. Adam Farkas
Dr. Adam Farkas

Co-founder, ODWire & CEWire

Ginger Smith
Ginger Smith

Product Manager, IGN

Lee Burnett
Lee Burnett

Founder, Student Doctor Network

Joe Pishgar
Joe Pishgar

VP of Community, Future

Chuck Wadlow
Chuck Wadlow

cPanel

Lee Tongate

TroubleFreePool

Serena Snoad

Community Manager, Alzheimer's Society

Luke Derossi

Sr. Director / Product & Engineering, Rivals